Terms of service

Last updated 13 November 2026

These terms apply when you order a report from Bike Claim Reports, a service from The Workshop.

What you are buying

A written report about your bike, prepared from the photographs and information you send us and signed by a named mechanic.

There are two kinds: a crash damage report for £65 and a replacement valuation for £45. The price you see is the price you pay.

The free photo check

Before you pay, we check that what you have sent is enough to work from. If it is not, we tell you what is missing. You pay only once we have confirmed we can prepare your report.

Payment and timing

We send a payment link by email. We aim to send your report within three working days of payment. If we cannot, we will tell you, and you can cancel for a full refund.

What we need from you

You confirm that the bike is yours, or that you act for its owner, and that the photographs and information you send are genuine and complete. We rely on them.

We may refuse an order, or withdraw a report, if we believe something we were sent is false or misleading.

What the report is, and what it is not

• It is a desk-based assessment. We do not handle or ride the bike, and photographs cannot show hidden or internal damage.
• Where a carbon part took a direct load, we will recommend replacing it or having it tested, because we cannot pass it as safe from photographs.
• It is written for insurance claims and for claims being settled before court. It is not a court expert report.
• It records our professional opinion. Your insurer, or the other side's insurer, makes its own decision, and we cannot promise what a claim will pay.
• Our fee is fixed and never depends on the outcome of your claim.

Questions after you receive it

One round of follow-up questions from your insurer or solicitor is included. If we have made a mistake, tell us and we will correct it at no charge.

Cancelling and refunds

When you pay, you are asking us to start work straight away. You can cancel for a full refund at any time before we send your report.

Once the report has been sent, the service is complete and the fee is not refundable, but we will always correct an error.

Our responsibility to you

We will prepare your report with reasonable care and skill. We are not responsible for losses caused by information or photographs that were incomplete or inaccurate, or by damage that could not be seen in them.

Nothing in these terms limits your legal rights as a consumer.

Complaints

Email hello@workshopcycles.com. We will reply within five working days.

Law

These terms are governed by Scots law. If you live elsewhere in the UK, you can also bring a claim in the courts where you live.

Who we are

Bike Claim Reports is a trading name of Workshop Cycles Ltd, a company registered in Scotland, number SC875125. Registered office: Ivy Dene, Addison Terrace, Crieff, PH7 3AT.