Bike Claim Reports from The Workshop, Comrie Croft

Privacy notice

Last updated 13 November 2026

This page explains what we do with the details, photographs and documents you send us.

Who we are

Bike Claim Reports is a service from The Workshop, Comrie Croft, Crieff PH7 4JZ, run by Workshop Cycles Ltd. We are the controller of the information described here. You can contact us at hello@workshopcycles.com.

What we collect

  • Your name and email address.
  • Details of your bike and of what happened to it.
  • The photographs and documents you send us, such as a purchase receipt. These can show other details, for example your address on a receipt.
  • Your insurer's or solicitor's reference, if you give it to us.
  • A record that you have paid. Payments are taken by PayPal, and we never see your card details.

Why we use it

We use your information to check your photos, prepare your report, answer questions about it and take payment. The law calls this performing a contract with you.

We keep a copy of each report and the material behind it so that we can answer later questions about a claim, which is in our legitimate interests. We keep payment records because tax law requires it.

How reports are prepared

We use AI software, Claude, supplied by Anthropic, to help research prices and draft reports. Your information and photographs are processed by that software on our behalf, on systems that may be outside the UK.

A mechanic checks every finding and figure and signs each report.

Who sees it

Your report goes to you, and you decide who to send it to. We do not sell your information or use it for advertising.

It is handled for us by the companies that provide our email (Google), website hosting (Cloudflare), payments (PayPal) and AI software (Anthropic).

How long we keep it

If you do not go ahead after the free photo check, we delete what you sent within 30 days.

If we prepare a report, we keep it and the material behind it for six years, then delete it.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Email hello@workshopcycles.com and we will reply within one month.

If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.

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