Bike damaged or stolen?
Get the written report your insurer or solicitor is asking for. We prepare it from your photos, a Cytech Level 3 mechanic signs it, and it is back with you in three working days.
Cytech Level 3 mechanic
Two reports. Fixed prices.
Pick the one that matches what happened. Both arrive as a signed PDF you can send straight to your insurer or solicitor.
Crash damage report
For a bike damaged in a collision or a crash.
- Every damaged part listed, with what your photos show
- Repair or replace, decided part by part
- Cost to repair at today's prices, with labour
- What the bike was worth before, and what a new equivalent costs
- Damaged kit: helmet, clothing, lights
Replacement valuation
For a bike that has been stolen or destroyed.
- Your bike's spec confirmed from your receipt or photos
- What it was worth second-hand on the day it went
- What a like-for-like new bike costs today
- Locks, lights and accessories lost with it
How it works
Send your photos
Tell us what happened and upload your photos and receipt. We check they show enough to work from. This part is free.
We assess and price it
Each part is checked against your photos and priced at current UK retail. We work out what the bike was worth and what replacing it costs.
You get a signed report
A PDF arrives within three working days, signed by the mechanic who checked it. One round of follow-up questions from your insurer is included.
What a report from photos can't do
We work from photographs and say so in every report. Here is where the line sits.
If your photos can't support a report, we tell you before you pay. If your insurer wants a hands-on inspection, ask us about one at the workshop.
It can
- Identify damage you can see and say what needs replacing
- Price repairs and replacements at current prices
- Value a stolen or written-off bike
It can't
- Find damage that doesn't show in a photo
- Pass a carbon frame or fork as safe after an impact. We will say replace it or have it scanned
- Stand in for a court expert report
A named mechanic signs every report
William Holloway is a Cytech Level 3 mechanic and runs The Workshop at Comrie Croft, where the day job is suspension, e-bikes and everyday servicing.
Price research and drafting are assisted by AI software, which keeps the price fixed and the turnaround short. William checks every finding and figure, and the conclusions and the signature are his.
The fee is fixed. It never depends on what your claim pays out.
Solicitors and claims handlers
Sending several a month? Ask for an account: one format, one price, one invoice a month.
Questions
Will my insurer accept it?
Insurers commonly ask for a mechanic's written assessment that lists the damaged parts and the cost of putting them right, and that is what this is. Check what yours needs before you order. If they want something specific, tell us and we will include it.
Should I keep the damaged bike?
Yes. Keep the bike and every damaged part until the claim is settled, because an insurer may ask to inspect them. Don't ride it.
Is this a court expert report?
No. It is written for insurance claims and for claims being settled before court. If your solicitor needs formal expert evidence, ask us first.
When do I pay?
Once we have confirmed your photos are enough, we send a payment link. Keep the receipt, and ask your insurer or solicitor whether the fee can be added to your claim.
Start your report
No payment now. We reply within one working day to confirm your photos are enough, then send a payment link.
Have these ready
- The whole bike, from both sides
- A close-up of each damaged area
- The frame number, usually under the bottom bracket
- Any photo of the bike from before
- Your receipt or other proof of purchase
- Damaged kit, if you are claiming for it
For a stolen bike, send the receipt and whatever photos you have.
Email us your photos
The button opens your email app with the questions already written out. Answer them, attach your photos and receipt, and send.
Start by emailIf the button does nothing, email hello@workshopcycles.com with the subject "Claim report" and tell us:
- Your name
- Which report you want
- The bike's make, model and year
- What happened, and when
- Your insurer's or solicitor's reference, if you have one